1. Introduction
ChaliseyZ Central L.L.C. ("SpendGuard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and APIs (collectively, the "Services").
2. Information We Collect
- Account Information: Name, email address, company name, and billing information when you create an account.
- Usage Data: API call logs, agent activity data, transaction metadata, and service interaction analytics.
- Payment Data: Financial credentials are tokenized through payment processors and vaulting workflows. We do not store raw payment credentials in agent-facing systems.
- Technical Data: IP addresses, browser type, device information, and cookies for service improvement and security.
3. How We Use Your Information
We use collected information to provide and maintain the Services, process transactions, prevent fraud, comply with legal obligations, communicate with you about your account, and improve our products and services.
4. Data Sharing
We do not sell your personal information. We may share data with service providers who help us operate the platform, financial institutions and payment processors, law enforcement when required by law, and affiliated companies within our corporate group.
5. Data Security
We implement security measures including encryption in transit, encryption at rest for sensitive records, access controls, audit logging, and readiness evidence for future third-party reviews.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide Services, meet legal obligations, resolve disputes, and support audit history. Specific retention periods may depend on the customer agreement and applicable law.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time. Use the company contact page to exercise these rights.
8. Contact Us
For privacy-related inquiries or data rights requests, contact privacy@spend-guard.com or use the company contact page.